Metadesk. IT outsourcing
Metadesk is your remote IT department
We offer IT infrastructure design, deployment and maintenance services for small and medium size companies. Regardless whether you have 2 or 1000 workplaces we will provide your business with reliable, comfortable and secure operation of your computers, servers, networks and applications.
We offer IT infrastructure design, deployment and maintenance services for small and medium size companies. Regardless whether you have 2 or 1000 workplaces we will provide your business with reliable, comfortable and secure operation of your computers, servers, networks and applications.
Right at this moment we are responsible for functioning of more than
- 3000+workplaces
- 100+companies
Our services
Continuous Integration and Continuous Delivery (CI/CD)
Infrastructure As Code (IaC)
Service Desk
Remote management of user workstations
Server hardware management
Storage and backup management
Data network management
Telephony management
Print and copy management
Email system management
Database management systems maintenance
ERP/CRM corporate systems management
System and network administration
Information security management
Engineering infrastructure management
Infrastructure monitoring
Our services
Continuous Integration and Continuous Delivery (CI/CD) implementation
Infrastructure As Code (IaC)
Service Desk
Remote management of user workstations
Server hardware management
Storage and backup management
Data network management
Telephony management
Print and copy management
Email system management
Database management systems maintenance
ERP/CRM corporate systems management
System and network administration
Information security management
Engineering infrastructure management
Infrastructure monitoring
Additional services
Corporate portals and websites management
ACS management
CCTV management
IT audit
How do we approach reliability
Real-time MonitoringThe very first step of every project is an inspection of the existing infrastructure. Right after that we connect every entity to our advanced monitoring system. We monitor at least 20 performance metrics for each computer or server in real time this way we get alerts to any potential problems long before they cause downtime.
Automated Helpdesk90% of reported issues are taken into work in less than 8 minutes. This applies to both troubleshooting tickets reported by customers and our monitoring system. We thoroughly control reaction time, service recovery time and other service level metrics to ensure every issue is resolved in a timely manner with an excellent quality.
We meet strict requirements of ISO20000-1:2011 standard.- SecurityWe have 15+ years expertise in defense of critical commercial and government systems. We will offer reliable solutions to leverage information security risks of every possible scale.
Contact us
Send us an RFP or talk to our experts
Send RFP
or request a meeting
or request a meeting
Alex Ivashin
CEO & CTO
CEO & CTO
Alex Podchasov
Senior System Engineer
Senior System Engineer